Shipping Policy
Processing Time
- We endevour to ship orders same day but please allow 2–3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates
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Domestic Shipping (within Australia):
- Standard shipping: $8.99 AUD (arrives within 5–7 business days)
- Express shipping: $12.99 AUD ( arrives within 1-3 business days)
Tracking Your Order
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Once your order ships, you will receive a tracking number via email so you can track your shipment’s progress.
Shipping Delays
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Please note, shipping times are estimates and may be subject to delays, especially during peak seasons or due to unforeseen circumstances (e.g., public holidays, carrier delays).
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We will keep you updated on any shipping delays via email.
Returns & Exchanges Policy
Returns
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We want you to love your purchase, but if you're not completely satisfied, returns are accepted within 30 days of receipt.
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To be eligible for a return, the item must be:
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Unworn and in its original condition.
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With all tags still attached.
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Return Process
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Contact us at hello@fennecgoods.com with your order number and reason for the return.
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Once approved, we will provide you with a return shipping label.
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The return must be postmarked within 7 days of receiving your return shipping label.
Exchanges
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Exchanges are only allowed for items that are defective or damaged.
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To exchange an item, please follow the same process as the return process, and we’ll help you get a replacement item sent to you.
Refunds
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Once your return is received and inspected, we will process your refund within 5–7 business days.
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Refunds will be credited back to your original payment method.
